Refunds Policy
No Refunds
What Can We Afford is offered on a "pay what you think" basis. Because the PDF report is automatically generated and downloaded immediately upon purchase, we are unable to process refunds.
Why No Refunds?
- The product is delivered instantly as a digital download
- Your payment directly supports keeping What Can We Afford free and accessible to everyone
- We believe in fair-value exchange: you pay what you think the tool is worth to you
What Your Payment Supports
When you contribute, you're helping us:
- Maintain and improve the calculator for all users
- Keep the basic tool free and ad-free for everyone
- Develop new features, guides, and tools
- Stay independent and unbiased in our advice
How the Pay-What-You-Think Model Works
We believe everyone should have access to affordable mortgage guidance, regardless of their budget. That's why our calculator is completely free — no paywalls, no registration required.
When you download a custom PDF report, we offer you the choice to contribute what you think it's worth. Some people contribute nothing, others contribute more. It all helps us keep the tool available to everyone.
If You Have Concerns
If you have concerns about the tool's functionality or accuracy before making a purchase, please contact us — we're happy to answer questions about what the PDF includes and help you decide if it's right for you.
If something doesn't work as expected after your purchase, we'll do our best to help. Please reach out and describe the issue.
Questions?
For any questions about our refunds policy or the pay-what-you-think model, please contact us.